Do you have questions? We can help

When you sign up, you receive a unique U.S. address in Miami with which you can start shopping online--this address is where you'll receive your packages. When these packages arrive at your U.S. shipping address, they are then processed to be shipped internationally. As soon as they arrive at the country of destination, our agents then clear customs and send the packages to your home or office.

An international shipping address accompanied by a series of unique Trans-Express tools that guarantee the handling and delivery of your packages purchased online. You will receive international shipping services at a very favorable cost and with high quality, compliant, and secure margins. In addition to these benefits, your physical address in Miami receives, classifies, and ships the documents or packages received to your account daily. Your physical address in Miami also allows you to follow the tracking of your orders.

All your purchases are automatically backed by insurance of U.S. $9/lb up to U.S $100.00. At Trans-Express, we are responsible for your packages since they arrive and are located at the P.O Box until the final delivery at your home or office.

The service is for an indefinite term, but it can be deactivated if your U.S. shipping address shows inactivity for a year, or if you fail to pay for your service.

To authorize someone else to use your P.O. Box, simply login to your account and go to the "Account Preferences" and select "Additional User". Please note that you can authorize any person you want. The use of the P.O. Box is under your responsibility; remember that all the correspondence and/or purchases you receive in your TransExpress P.O. Box will be debited from your credit card, even when the name of any other person whom you have authorized to use it appears on it and it will be sent to the address you have registered in TransExpress.

If you forgot your password, click I forgot my password, and our automated system will send it to the email you registered. Or use "click here".

Fill out the form that appears on the Registration page. To open an account, you must provide a valid email address and delivery address. You can set up your payment afterwards.

• The payment for the merchandise and transportation within the United States is made directly at the store you purchased. • The cost of transportation from your physical address in Miami to the address specified in your country, will be charged to your card. • In the event that your credit card is rejected by Trans-Express, we will notify you via e-mail so that you can register another card or send your payment through Paypal. • Our system allows you to have your account linked to ten different cards and select their priority of use.

Safety during payment is important to us, that is why we use a token system which guarantees that only the bank has your account information. Furthermore, we are PCI certified by the credit card industry; this is a world recognized standard of safety that supports management and processes when buying online.

The following shipments are considered restricted by the airlines (hazmat) and may require special handling to ship: Perfumes, aerosol cans, ink, dry ice, chemical products, and perishable goods. Other prohibited items include cash, jewelry, alcoholic beverages, fire arms and munitions, perishable goods, animals, medicines, and tobacco (unless they comply with the specific laws of entry of the specific country).

For these, please consult with us first before purchasing them. You can inquire here.

The following shipments are prohibited by the airlines and by no means can they be shipped: Inflammable goods, corrosives, explosives, weapons and munitions of any kind (this includes hunting weapons, arms for self-defense, tazers, mace, and paintball guns). Pornographic material is strictly prohibited. Other prohibited items include cash, jewelry, alcoholic beverages, fire arms and munitions, perishable goods, animals, medicines, and tobacco (unless they comply with the specific laws of entry of the specific country).

Your purchase require a Commercial Invoice to ship out. The commercial invoice is needed to declare your items at Customs in your country. You can send us your commercial invoice here.

Si. Puedes rastrear el movimiento de tus paquetes en línea en tu cuenta. También contamos con un sistema de notificación por correo electrónico que te notificará el estado de tus paquetes.

You can pay with most credit cards and through PayPal. Charges are made in US dollars.

You can send your payment to: [email protected]. Make sure to include your AWB and U.S. shipping address numbers as a reference so we can identify your payment.

The company from which you are buying.

You are responsible for the merchandise you buy. Trans-Express will only charge you for your package’s shipping and handling in Miami and any additional charge that may incur.

To learn more about items with travel restrictions in airlines (HAZMAT), click here.

The package tracking or tracing begins when the merchandise arrives at our wharehouse in Miami until it is delivered to the address specified in your country. With this tool you will be able to find out about the status of your shipment. You just have to log into your account with your account number and password.

No.

If your package has any of the restrictions to be sent internationally by air, it will be transported as general cargo and the import modality will change from express shipment to ordinary import. If there are restrictions, your package will be consigned in a customs warehouse and it will be required to contract a Customs Brokerage Company (SIA) for nationalization. You will have to pay the costs generated by this kind of shipment.

You are responsible for the items you buy, which must follow the local laws; however, you can check with Trans-Express in your country to verify any restrictions before buying.

No. Duties and taxes shall be paid for separately, upon delivery of your packages, and will be collected by agent.

Our representative agencies in your country are in charge of fulfilling the delivery of your items. These agencies will also charge, in your local currency, any taxes that must be paid to customs.

If the item was lost before reaching us, you will have to send a complaint to the supplier or the supplier’s transport.

If your package was lost in transit to your country or in your country, open a ticket by selecting the most convenient subject to investigate your case. You can do it here.

The company from which you bought those items.

By law, we have to reject packages that arrive in the following states: open, torn, stained, wet, with odor or making sound.

If the item arrives damaged, we take pictures and notify the client immediately so that you can open a complaint with the supplier. We also notify you if we receive empty boxes so that you can immediately notify the supplier.

Please contact us here to open a ticket.

You can buy your products in your favorite online stores from the comfort of your home,of whether these stores have international shipping in place. Choose your products online, estimate the cost of your shipping and order, once received by us, you can track your package on our website up until the moment you receive it at your doorstep.

Billing address is the address you have associated with your credit card you use to pay. Shipping Address is the address that you will use to receive your package in Trans-Express, for example:

First Name + Last Name + PO Box Number 7801 NW 37th Street Doral, FL 33195-6503

This question should be visible to visitors of the United States only.